Shipping policy

Shipping Policy

Order processing
Products may be made to order or personalized. Production and processing time is separate from carrier transit time. Estimated delivery information shown at checkout or on the product page is an estimate, not a guaranteed delivery date.

Shipping destinations and rates
We offer free shipping on most items to the US, Australia and New Zealand. Any shipping cost that does apply is always shown clearly at checkout before you pay — there are never hidden fees. Some products in the same order may ship separately from different fulfillment locations.

Tracking
When tracking is available, you will receive a shipping confirmation email after the order has been dispatched. Tracking may take up to 48 hours to begin showing movement.

International orders
Our products ship from fulfilment partners abroad. For US orders, applicable import tariffs are already handled through our fulfilment partners, so a separate customs bill on delivery is not expected. Orders to Australia and New Zealand under the local import thresholds (AUD 1,000 / NZD 1,000) are also normally delivered without extra charges. In the rare case that customs processing or a local fee applies, it is set by the destination country's authorities, is the customer's responsibility, and is outside our control. Customs handling can also add a few days to delivery.

Address accuracy
Please review your delivery address carefully before ordering. Contact us immediately if a correction is needed. Once an order has entered production or shipped, we may be unable to change or redirect it. Additional costs caused by an incomplete or incorrect address may be the customer’s responsibility where permitted by law.

Delays and lost packages
Carrier delays can occur because of customs, weather, peak periods or other circumstances outside our reasonable control. If tracking has not updated for an extended period or an order appears lost, contact us at post@miorvale.com with your order number so we can investigate with the fulfillment partner or carrier.

Damaged or incorrect orders
If an order arrives damaged, defective or incorrect, contact us promptly with your order number and clear photos of the product and packaging. We will assess the issue and provide an appropriate solution in accordance with applicable law.

Contact
For shipping questions, email post@miorvale.com.

Last updated: 31 July 2026.