Shipping policy

Shipping and import information

Every order ships for free with tracking. Our products are sent directly from our supplier's warehouse in China. That is how we keep prices fair, and it is also why delivery takes a little longer than from a local shop.

Where we ship

Right now we ship to Australia, New Zealand, Singapore, Japan, Peninsular Malaysia and Canada (except Quebec). We do not ship to other countries at the moment. Customers in Japan can find the information required by Japanese law on our Japan seller information page.

Processing

Orders are usually prepared within 2-5 business days. You will get an email with your tracking number as soon as your order ships. Tracking can take up to 48 hours to show movement.

Estimated delivery times

Australia and New Zealand: 7-14 business days
Singapore: usually 4-6 business days, up to 15 for some items
Japan: usually 4-6 business days
Malaysia (Peninsular Malaysia only): usually 4-11 business days
Canada (except Quebec): usually 7-14 business days

These are estimates, not guarantees. Customs checks and carrier delays can add a few days. If your parcel has not arrived within 60 days of dispatch, contact us and we will send a replacement or give you a full refund. If tracking shows a problem before then, contact us and we will look into it with the carrier.

Customs, duties and taxes

We want you to know exactly what to expect before you order:

Australia: orders under A$1,000 are delivered without import duty or GST charges for you.
New Zealand: orders under NZ$1,000 have no GST or duty to pay on delivery.
Singapore: orders up to S$350 have no GST or import duty to pay on delivery. To keep it that way, the maximum order value for Singapore is S$350.
Japan: orders up to ¥9,000 have no import duty or consumption tax to pay on delivery. To keep it that way, the maximum order value for Japan is ¥9,000.
Malaysia: orders up to RM400 have no import duty or sales tax to pay on delivery. To keep it that way, the maximum order value for Malaysia is RM400. We deliver to Peninsular Malaysia only, not to Sabah, Sarawak or Labuan.
Canada: import duties, GST/HST and the Canada Post handling fee are prepaid by our shipping partner, so you pay nothing on delivery. We do not ship to Quebec at the moment.

Address and delivery issues

Please double-check your shipping address at checkout. We cannot redirect a parcel once it has shipped. If a parcel cannot be delivered because the address is incorrect, or because it is refused or not collected, the carrier usually returns it to our supplier or destroys it. We cannot refund the order in that case, but we can send it again if you pay for the new shipment.