Refund policy

30-day return policy

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition and packaging, with proof of purchase.

To start a return, contact us first at post@miorvale.com. If your return is approved, we will send you the return address and instructions. Our returns address may be outside your country. Items sent back without prior approval may not be accepted. Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.

Damaged, defective or incorrect items

Please check your order when it arrives. If something is damaged, defective or not what you ordered, contact us within 30 days with your order number and a photo. We will send a replacement or give you a full refund, and in most cases you will not need to send the item back.

Exchanges

The quickest way to get a different item is to request a return for the original item and place a new order.

Right of withdrawal (EEA, including Norway)

Consumers in the European Economic Area, including Norway, Sweden and Denmark, have a 14-day right of withdrawal on online purchases, counted from the day you receive the goods. You can use the standard cancellation form on our Right of withdrawal page, or simply email us. You pay the cost of returning the goods. Your statutory rights for faulty or misdescribed goods are not affected.

Refunds

We will let you know once your return has been received and checked. Approved refunds are made to your original payment method within 14 days. Your bank or card provider may need a few extra days.

Questions about returns: post@miorvale.com