Shipping
How much is shipping?
Free shipping on most of the range to the US, Australia and New Zealand. Personalized jewelry is made to order and ships with a small calculated rate shown at checkout.
When will my order arrive?
Every piece is made or packed to order, so allow a few days of production before dispatch. Most orders then arrive within about 1–3 weeks, depending on your destination. Delivery estimates for your address are shown at checkout, and you receive tracking as soon as your order ships. Tracking can take up to 48 hours to start updating.
Will I pay customs or import fees?
For orders to the US, applicable import tariffs are already handled through our fulfilment partners, so you should not receive a separate customs bill on delivery. Orders to Australia and New Zealand under the local import thresholds (AUD 1,000 / NZD 1,000) are also normally delivered without extra charges. In the rare case your local customs authority applies a fee, it is set by them, outside our control, and the customer's responsibility. Questions before ordering? Email us at post@miorvale.com.
Returns
What is your return policy?
30-day returns. Items must be unused, in their original condition and packaging. Email us first at post@miorvale.com and we will send the return address and instructions. Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect.
My order arrived damaged - what do I do?
Contact us as soon as possible with your order number and photos, and we will make it right.
Can personalized items be returned?
Custom-made or personalized pieces - made to your specifications or with a clear personal stamp - can only be returned if they arrive damaged, defective or incorrect. Other made-to-order items follow our standard 30-day return and your statutory 14-day right of withdrawal.
Orders
Is every order gift-ready?
Our curated gift sets (like the Whiskey Stones Gift Set) arrive in a presentation box, ready to give as-is. Other pieces ship in secure, protective packaging rather than gift wrap - check the product page for details.
Can I change my address after ordering?
Email us immediately at post@miorvale.com. Once an order has entered production or shipped, we may be unable to change or redirect it.
Payment
Which payment methods do you accept?
Secure checkout with major cards, Shop Pay, Apple Pay, Google Pay and Klarna - so you can buy now and pay later.
Still have questions?
Write to post@miorvale.com - we read everything.